In a 2020 roundup of stats from industry experts, The Marketing Blender shared key insights that...
7. Customer support and resources: Assess the level of customer support and available resources provided by the CRM vendor. This includes access to documentation, tutorials, training materials, and the availability of support channels like email, phone, or live chat.
It's important to note that other popular CRM options are available in the market, such as Salesforce, Microsoft Dynamics 365, Zoho CRM, and more. Each CRM has its strengths and weaknesses; the best choice depends on your organization's specific needs and priorities.
To determine the best CRM for your organization, conducting a thorough evaluation is recommended, as is considering multiple options and potentially testing different CRM platforms through trials or demos. Additionally, seeking input from relevant stakeholders and consulting with CRM experts or consultants can provide valuable insights in making an informed decision.